Ila Bank’s seamless banking experience is easier, faster and more effortless, setting a new standard in the industry
In a world where technology is continually reshaping industries, the banking sector is no exception. The exponential growth of digital banking and the need to tailor services to the modern consumer has prompted many financial institutions to re-evaluate their traditional approach.
Recognising this shift, Bahrain’s Ila Bank is redefining retail banking by merging technology with a human-centric design. The bank offers a range of digital-only solutions to empower consumers to enhance their lifestyle experiences and financial aspirations.
By eliminating the need for physical visits, paper-intensive transactions and complicated user interfaces, Ila Bank has quickly become one of the leading digital banks in Bahrain. The seamless experience it offers is not only easier and faster but also more effortless, setting a new standard in the industry.
Customer commitment
Ila Bank’s commitment to customer-centricity has solidified its position as a forerunner in the digitisation shift prompted by the pandemic. The bank provides consumers with a highly personalised 24/7 banking experience at their fingertips, according to their needs and preferences.
Meanwhile, Ila Bank stays true to its DNA of disruptive innovation by leveraging cutting-edge digital capabilities and human-centric designs. With an agile banking model and active social media engagement, the bank remains adaptive and responsive to changing customer needs. It has deployed an impressive number of app releases, including user interface (UI) enhancements, new features and speed improvements, ensuring a seamless user experience.
Global footprint
Expanding beyond Bahrain, Ila Bank has launched its banking app in Jordan, tailoring its services to local consumer needs and preferences. Within six months, the Jordan subsidiary onboarded twice as many customers as traditional retail branches do in a year. Ila Bank aims to transform consumer banking across the Middle East and North Africa (Mena) region.
The bank’s exponential growth underscores its position as the region’s fastest-growing digital mobile-only bank. With significant increases in customer base, deposits and transaction volume, Ila Bank has maintained outstanding app ratings and achieved a remarkable net promoter score.