Quintet Private Bank is focused on enhancing client experience and providing improved digital solutions across markets.
Quintet Private Bank focuses on providing clients with proximity, agility and personalised service
Banks today are increasingly deploying unique strategies to deepen trust and build customer loyalty. Digital transformation is at the core of this change, with banks embracing new technologies to streamline operations, enhance security and cater to diverse customer needs.
To thrive and grow, banks have adopted customer-centric strategies across operations that are designed to better understand customer requirements and deliver products and solutions that meet these needs. This seamless access to insights, advice, products and services that are tailored to individual consumer needs has revolutionised service delivery in banking and led to greater productivity, increased revenues and lowered
overall expenses.
ROBUST DIGITAL SOLUTIONS
Luxembourg-based Quintet Private Bank has prioritised the provision of digital wealth planning solutions to its private banking clients for a more seamless and interactive client experience. Doing so has helped bolster the relationship between customers and the bank’s advisers while also helping curate personalised solutions.
Quintet Private Bank has developed an efficient workflow system that allows client advisers and financial intermediaries to systematically monitor client data and documentation pertaining to anti-money laundering and know-your-customer (KYC) activities.In 2022, the bank piloted in Belgium a digital wealth planning solution called the Richer Life Plan. Integrating this solution allows advisers to give clients an overview of their assets and create detailed simulations on the evolution of their wealth and the organisation of their inheritance, all of this on a digital and 24/7 accessible platform.
PERSONALISED APPROACH
A personalised approach in banking recognises that every client’s financial journey is unique, and Quintet Private Bank’s role is to be a dependable companion on that journey, helping customers realise their goals and secure their financial future.
The bank focuses on providing clients with proximity, agility and personalised service – staying in close, constant contact with them, responding quickly to their specific needs and offering tailor-made solutions that reflect their individual priorities and long-term goals.
ENSURING CSR OBJECTIVES
Quintet Private Bank’s commitment towards making meaningful contributions towards society is reflected in its corporate social responsibility (CSR) initiatives. While the bank has constantly worked on initiatives to strengthen its relationship with clients, it has also contributed resources, time and capital towards noteworthy initiatives including supporting charitable associations, encouraging employee volunteering and extending support across areas affected by conflict. Return overall, despite unstable geopolitics, challenging macroeconomic conditions and significant inflationary pressure, Quintet Private Bank’s strong position across local markets in Europe and the UK has helped it record solid financial results last year. In 2022, total group income rose to €524m ($571m), up 14 per cent compared to €460.8m ($502.5m) in 2021.
Quintet Private Bank has been recognised as the Highly Commended of Outstanding Global Private Bank in Europe at the PBI Global Wealth Awards 2023.