Commercial Bank of Qatar (CBQ) has become a pioneer in digital innovation, setting new standards in the banking industry
Technological advancements are reshaping the way financial institutions interact with their customers. The widespread use of smartphones and the internet has changed customer expectations, making convenience, speed, and security the most important features.
In this context, the Commercial Bank of Qatar (CBQ) has become a pioneer in digital innovation, setting new standards in the banking industry.
Pioneering digital banking
CBQ recognises the vital role of technology in enhancing the customer experience and driving business growth.
The bank’s mobile banking app is at the forefront of this digital revolution, offering a comprehensive suite of services that cater to customers’ diverse needs.
With several first-to-Qatar and regional services, the app has redefined the banking experience, enabling customers to conduct a wide range of transactions quickly and securely from the palm of their hands.
Global acclaim
The mobile app has gained worldwide recognition due to its unwavering commitment to excellence. It has even surpassed some of the largest banks in the world.
With millions of customers logging in monthly, the app remains the top choice for banking among consumers. It boasts a net promoter score of 72 and a customer satisfaction rate of 93%.
Continuous innovation
Late 2022, CBQ made significant efforts to improve the functionality of its Internet Banking platform and Mobile Banking App, making digital services even more accessible for customers. With over 140 digital services available, including faster international remittances to over 40 countries, financial transactions have been streamlined, making them faster, easier and more convenient for customers.
Revolutionising remittance
CBQ’s 60-second remittance service is a testament to its commitment to fast and accessible financial transactions. The service operates in 40 countries and ensures that credits are delivered within 60 seconds to one day. The bank covers various transfer types, including account transfers and cash pickups. It serves key corridors such as India, the Philippines, Sri Lanka, Pakistan, Nepal, Bangladesh and Europe, facilitating quick payments and reducing reliance on traditional methods. Collaborations with fintech providers like Western Union and INPAY have extended their reach to African and European corridors.