Backed by over five decades of heritage, Mashreq Private Banking is reshaping client service through a hybrid relationship model, digital-first innovation and bespoke family office solutions
Mashreq has long held a distinctive position in the region’s financial landscape. Established in 1967, it is the UAE’s oldest private bank and continues to blend heritage with a forward-looking strategy. Its growth has always been anchored in a client-first ethos, with services tailored to the needs of high-net-worth individuals.
From its base in the Middle East, Mashreq has steadily expanded its global presence through representative offices and strategic partnerships in key financial centres including the UK, US, Hong Kong, Singapore, China, India and Pakistan. This international footprint, combined with consistent industry recognition, positions the bank as a bridge between regional wealth and global opportunity.
Hybrid relationship model
At the core of Mashreq’s approach is a hybrid relationship model that combines human expertise with advanced technology. Clients are supported by a dedicated team of relationship managers, investment and insurance advisers, foreign exchange (FX) specialists and client service managers. With this approach, the bank ensures wealth solutions are both comprehensive and highly personalised.
Technology plays a pivotal role in enriching these relationships. The in-house Face app gives bankers access to real-time data and insights, enabling them to co-create investment proposals with clients and execute decisions transparently. The integration of AI into portfolio analytics and client engagement tools further enhances personalisation, delivering timely alerts, performance dashboards and risk assessments. By balancing digital convenience with personal insight, Mashreq delivers a service model that meets the expectations of today’s sophisticated clients.
Client-focused innovation
Mashreq continues to invest in building a seamless, end-to-end digital experience for clients. Straight-through onboarding enables quick account and investment setup with minimal paperwork, while its mobile applications support international trading across equities, FX, commodities and funds.
Clients can access over 150 global funds and more than 40 thematic portfolios covering sectors such as electric vehicles (EV), robotics, efficient energy, environmental, social and governance (ESG) strategies and Asia’s technology growth. For those seeking liquidity, self-service tools including Lombard lending dashboards offer full transparency on loan-to-value ratios, pledged portfolios and margin activity.
The offering also includes multi-asset investment portfolios aligned to diverse risk profiles and a dedicated Golden Visa desk supporting international investors and entrepreneurs. Together, these innovations reinforce Mashreq’s position as a digital leader and innovator in the regional wealth market.
Elevating family office services
One of Mashreq’s standout propositions is its Family Office platform, launched in 2020 for ultra-high-net-worth clients with assets exceeding $50m. It offers institutional-grade services, once rare in the region, across succession planning, merger and acquisition (M&A) advisory, real estate structuring, insurance and treasury management.
Currently, Mashreq supports more than 50 family offices, representing over $50bn in assets. By integrating personal and corporate wealth under clear governance structures, the platform distinguishes Mashreq from both regional and global peers. Its ability to unlock liquidity from traditionally illiquid assets such as real estate and deliver tailored solutions for complex wealth needs reflects the depth and agility of its advisory capabilities.
Recognition well earned
Mashreq’s ability to combine legacy with innovation, scale with specialisation and regional insight with global access is why it has been named Outstanding Private Bank – Middle East at the Private Banker International Global Wealth Awards 2025. The recognition reflects not just its achievements but also its ongoing role in shaping the future of private banking across the region.
Metrics That Matter
- 1967 Year Mashreq was founded, making it the UAE’s oldest private bank
- $50bn+ Net worth represented by more than 50 family offices served
- 150+ Global funds available on Mashreq’s digital investment platform
- 40+ Thematic portfolios offered, spanning ESG, robotics, EVs and more