The Qatari lender is leveraging advancements in artificial intelligence to enhance sharia-compliant banking services.
In recent years, technology has played a significant role in developing Islamic banking services, enabling lenders to offer creative and personalised solutions to their customers.
As innovation and technology drive financial services to new heights, Qatar-based Dukhan Bank is leading the charge by offering comprehensive sharia-compliant banking services, including wholesale, retail and private banking, and wealth and asset management.
Underpinned by Qatar’s National Vision 2030, Dukhan Bank utilises its strong balance sheet and a customer base of more than 150,000 to deliver financial solutions that cater to the evolving needs of customers and shareholders alike.
Powered by AI
Artificial intelligence (AI) and chatbots have revolutionised customer service in the banking sector, providing customers with efficient and hassle-free access to banking services and helping banks improve customer engagement and enhance their services.
By leveraging AI technology, chatbots can deliver prompt and personalised solutions to customers while eliminating errors in text and voice messages. The benefits of this technology are evident in the success of Dukhan Bank’s multi-channel virtual assistant, Rashid, which has been honoured with the Best Multi-Channel Offering award at the Mena Banking Excellence Awards 2023.
The chatbot platform that powers Rashid deploys the most advanced AI technologies, including natural language understanding (NLU) to eliminate errors in text and voice messages.
Rashid leverages natural language processing and machine learning to provide customers with prompt, personalised and efficient solutions to their banking queries. The platform offers an enterprise software solution and this enables conversations that simulate a real-life interaction between two individuals. Additionally, customers can access the platform’s features through any channel including intranet, WhatsApp, the corporate website, internet banking and mobile banking.
Rashid can converse with customers in Arabic and English while simultaneously managing multiple tasks and intricate queries, including questions on account balances, mini statements, card balances, card instalment details, spending analytics and merchant offers.
In 2023, Dukhan Bank intends to expand the virtual assistant’s repertoire by introducing several additional services including fund transfers, activation and blocking of cards, credit card and utility bill payments, and customised client recommendations.
Through Rashid, Dukhan Bank has exemplified how investing in the right technology can transform the way businesses engage with their customers. Rashid aims to eliminate the barriers between complicated application interfaces and customers looking for secure services.
Dukhan Bank has secured multiple accolades at the Mena Banking Excellence Awards 2023, including Best Private Bank – Qatar, Best Multi-Channel Offering and Excellence in Omni-Channel Integration. Additionally, Chaouki Daher, general manager and head of private banking, has been named Mena Private Banker of the Year.